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forwarding to a gmail account

So, I help our my sister's business by handling her domain. For some
time she has paid for a virtual server with westhost.com, and on it, I
have a simple forward rule in /etc/aliases for her business account to
her gmail account, as she requested.

trish: tsoulier [ at ] gmail [ dot ] com
petservices: trish

So someone emailing petservices [ at ] pawsitiveapproach [ dot ] ca will result in a
forward to tsoulier [ at ] gmail [ dot ] com. This has been working fine.

Suddenly it's not.

   ----- The following addresses had permanent fatal errors -----
tsoulier [ at ] gmail [ dot ] com
    (reason: 550-5.7.1 This message does not have authentication
information or fails to pass)
    (expanded from: trish)

   ----- Transcript of session follows -----
... while talking to gmail-smtp-in.l.google.com.:
>>> DATA
<<< 550-5.7.1 This message does not have authentication information or
fails to pass
<<< 550-5.7.1 authentication checks. To best protect our users from
spam, the
<<< 550-5.7.1 message has been blocked. Please visit
<<< 550-5.7.1
https://support.google.com/mail/answer/81126#authentication for more
<<< 550 5.7.1 information. s3si2560808iom.144 - gsmtp
554 5.0.0 Service unavailable

I don't understand why google is asking for authentication for a simple
forward. We're not relaying, we're forwarding.

I'm in the middle of moving her nameservers to use my config at
digitalocean so I can better control her setup, but I've had the same
issue there with a simple mail forward so I'm asking.

If I use postfix' virtual hosting, then that works. But why would a
simple /etc/aliases forward be rejected?

Help appreciated. Google's explanation is not helpful, at least to me.

Mike

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