home | list info | list archive | date index | thread index

Re: [OCLUG-Tech] Ticket System

  More importantly, you have to get the management company to buy into using a tool to track the problems. If one looks too carefully, losing a few emails saves them money by not doing the work.
-- 
Glenn Henshaw              Ottawa, Canada
Email: thraxisp4 [ at ] mac [ dot ] com

On 2011-04-15, at 12:38 PM, Prof. John C Nash wrote:

> If you don't want to be hand-holding for 26 hours a day, you'll need to wrap whatever you
> use in a VERY VERY user-friendly front end. My experience of most of the ticket systems is
> that they are designed by and for geeks, who are a minority of the population. That's OK
> for source code tracking etc., but not for plumbing leaks in condos of 86-year olds.
> 
> On the other hand, I rejigged my homework submission system for our condo parking
> allocation, and the seniors took off and ran with it. But the design was absolutely
> vicious in removing EVERY unneeded element on the screen and minimizing clutter.
> 
> JN
> 
> 
> On 04/15/2011 11:32 AM, Brian Barber wrote:
>> This one looks good: http://www.troubleticketexpress.com/
>> 
>> Brian
>> 
>> On Fri, Apr 15, 2011 at 10:28 AM, bruce harding <bruce [ dot ] harding [ at ] gmail [ dot ] com> wrote:
>>> I'm looking for a piece of software for the condo I live in it purpose is for the board to track all work orders/complaints relating to the condo corp.  An important component of this software is that the tickets/work orders/complaints should be visible to the owners and rents. The owners and rents should not be able to edit anything, just submit.
>>> 
>>> 
>>> The rational for this is that the Condo Board and owners/renters have not been happy with these issues have been taken care of by the management company.
>>> 
>>> 
>>> So if you have any suggestion please let me know.
>>> 
>>> 
>>> =====
>>> bruce
>>> faintfuzzies.ca
>>> _______________________________________________
>>> Linux mailing list
>>> Linux [ at ] lists [ dot ] oclug [ dot ] on [ dot ] ca
>>> http://oclug.on.ca/mailman/listinfo/linux
>>> 
>> _______________________________________________
>> Linux mailing list
>> Linux [ at ] lists [ dot ] oclug [ dot ] on [ dot ] ca
>> http://oclug.on.ca/mailman/listinfo/linux
> _______________________________________________
> Linux mailing list
> Linux [ at ] lists [ dot ] oclug [ dot ] on [ dot ] ca
> http://oclug.on.ca/mailman/listinfo/linux


references

message navigation