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Re: [OCLUG-Tech] Ticket System

I've seen RT (http://bestpractical.com/rt/) used in a lot of places -
and for the non-tech user, it has a pretty simple interface - just email
and it will create a new ticket for you (or update an existing one)

--Raj.

On 11-04-15 12:38 PM, Prof. John C Nash wrote:
> If you don't want to be hand-holding for 26 hours a day, you'll need to wrap whatever you
> use in a VERY VERY user-friendly front end. My experience of most of the ticket systems is
> that they are designed by and for geeks, who are a minority of the population. That's OK
> for source code tracking etc., but not for plumbing leaks in condos of 86-year olds.
> 
> On the other hand, I rejigged my homework submission system for our condo parking
> allocation, and the seniors took off and ran with it. But the design was absolutely
> vicious in removing EVERY unneeded element on the screen and minimizing clutter.
> 
> JN
> 
> 
> On 04/15/2011 11:32 AM, Brian Barber wrote:
>> This one looks good: http://www.troubleticketexpress.com/
>>
>> Brian
>>
>> On Fri, Apr 15, 2011 at 10:28 AM, bruce harding <bruce [ dot ] harding [ at ] gmail [ dot ] com> wrote:
>>> I'm looking for a piece of software for the condo I live in it purpose is for the board to track all work orders/complaints relating to the condo corp.  An important component of this software is that the tickets/work orders/complaints should be visible to the owners and rents. The owners and rents should not be able to edit anything, just submit.
>>>
>>>
>>> The rational for this is that the Condo Board and owners/renters have not been happy with these issues have been taken care of by the management company.
>>>
>>>
>>> So if you have any suggestion please let me know.
>>>
>>>
>>> =====
>>> bruce
>>> faintfuzzies.ca
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>>> http://oclug.on.ca/mailman/listinfo/linux
>>>
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