I have no experience arguing with isps, but if I were Rogers I'd be embarrassed if I couldn't produce logfiles to prove my assertions of wrong-doing. I know that Rogers doesn't have a reputation for competence in this area, but as their customer's customer it's the least your friend can expect from them. Does 3Web have any logs of the alleged wrong-doing? Perhaps you can drag them into it. Best of luck, and it would be interesting to hear how it turns out. cheerio, bjb On Sun, Mar 11, 2007 at 09:14:05PM -0500, Michael Walma wrote: > Hello All, > > A friend is using 3web as an ISP, which, in his case, is a reseller of Rogers > Cable. (http://www.get3web.com/splash.jsp) He was recently cut-off as > Rogers (not 3web) claims that he is downloading excessively, either because