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Re: HELP - Just got cut off from Rogers SMTP discontinued service offering - Mozilla Thunderbird non-functional

  • Subject: Re: HELP - Just got cut off from Rogers SMTP discontinued service offering - Mozilla Thunderbird non-functional
  • From: ERIC MARCEAU <ericmarceau [ at ] rogers [ dot ] com>
  • Date: Mon, 12 Oct 2026 21:17:19 +0000 (UTC)
 Thank you for responding, James.   Also thank you to Ron for replying earlier.

I use Moz Firefox for browser.
Client is Rogers Yahoo's own webmail client.  That allows single file forwarding.  It doesn't allow pre-programmed filters to do the forwarding, which is what I want.
The main issue is that my emails will no longer be on my desktop!   I don't trust server-based repository for longevity/access.

Eric



    On Monday, October 12, 2026 at 05:09:17 PM EDT, James via linux <linux [ at ] linux-ottawa [ dot ] org> wrote:  
 
 So you can only access the Rogers email from webmail but SMTP access is discontinued?
Rogers won't reinstate it for you.
What's the webmail client, it should allow email forwarding.

Oct 12, 2026 15:40:55 Eric Marceau via linux <linux [ at ] linux-ottawa [ dot ] org>:

> I've attached a PDF of the FAQ where Rogers apparently "announced" the discontinuation of the service.
> 
> When I spoke to a Supervisor, they told me that they don't cut you off (strategy to avoid the heat), they just won't reinstate once you have issues that break the connection !!!
> 
> SMTP/IMAP servers are still online and will continue until the last one drops off!
> 
> I had an issue that I tried to start an NNTP connection, got confused, messed up my SMTP connection setup, couldn't resolve, was stupid enough to delete my existing "App Password" setup to create a new one, only to discover that they don't allow that.  Should have tried that before deleting the old one, but live and learn. 
> 
> So, any chance that rattling the cages at the upper end of the hierarchy will get my setting sreinstated or not?  Opinions?
> 
> Eric, 70
> 
> 
> On Monday, October 12, 2026 at 03:20:07 PM EDT, Ron via linux <linux [ at ] linux-ottawa [ dot ] org> wrote:
> 
> 
> On 2026-10-12 11:58, Eric Marceau via linux wrote:
> 
>> As of last night, not sure what triggered it, I am *no longer allowed to
>> use Rogers SMTP*
> 
> I haven't heard of them cancelling that service, although I don't use it
> so my knowledge (or lack thereof) isn't meaningful.
> 
> 
> What's the error message you're seeing?
> 
> 
> Rogers says these settings work:
> 
> https://www.rogers.com/support/internet/shaw-email/pop-and-imap-email-server-settings#outgoing-mail-server-with-authentication
> 
> 
> Also, Rogers uses Yahoo for email:
> 
> resolvectl query --type mx rogers.com
> rogers.com IN MX 10 mx-rogers.mail.am0.yahoodns.net
> 
> Maybe escalate with Yahoo?
> 
> 
> 
>> I need my desktop client to automatically forward various emails from
>> paid Service Providers to my wife.  That is not possible for me thru
>> the default Webmail client.
>>
>> Is there a solution here?
> 
> Yet another reason to look at moving to a Canadian host like North Mail
> recently mentioned here:
> 
> https://northmail.ca/
> 
> 
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