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Re: My Account for Individuals (CRA)

Hi James,

I have been able to log into CRA's *My Account for Individuals* (CRA), so
you may need to contact CRA directly regarding your login problems. Try
calling CRA at *1-877-627-6645*, or go to *canada.ca/my-cra-account
<http://canada.ca/my-cra-account>* for more information.  I remember having
someone on the phone at CRA step me through the process of setting up *My
Account* using my bank ID, originally when I had questions.

Otherwise, have you tried using a different browser client?

The other worrisome concern is that you might be one of the "unfortunate
victims" of a CRA breach back in August of this year, and had your account
locked out for security reasons.  See the following article for more
details.
https://www.cbc.ca/news/politics/canada-revenue-agency-cra-cyberattack-1.5688163

Good luck with your troubleshooting.

Regards,

Ed

On Fri, Dec 11, 2020 at 2:20 PM James <bjlockie [ at ] lockie [ dot ] ca> wrote:

> I haven't been able to log in to My Account for Individuals (CRA) since
> August.
> I suspect my computer.
> Has anyone else had problems with it?
>
> > Error—ERR.010
> > Our services are not available at this time.
> > Try this process again later.
>
> I use lubuntu.
>
>
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