I will get back to you in a couple of days, once I confirm our setup at our soccer office. -----Original Message----- From: BB [mailto:brianjbarber [ at ] gmail [ dot ] com] Sent: Monday, July 07, 2008 5:36 PM To: Nick D'Angelo Competitive Head Coach; OCLUG Technical Subject: Re: [OCLUG-Tech] [OT] E-mail Gods Not Smiling Good question, Nick. It's Bellnet. Calling it Sympatico was a slip on my part. BB On Mon, Jul 7, 2008 at 5:08 PM, Nick D'Angelo Competitive Head Coach <assistantheadcoach [ at ] goulbournsoccer [ dot ] ca> wrote: > Quick question, is it Sympatico service or is it Bellnet service? > > The configurations are different as I have experienced both of them. > > > > -----Original Message----- > From: linux-bounces [ at ] lists [ dot ] oclug [ dot ] on [ dot ] ca > [mailto:linux-bounces [ at ] lists [ dot ] oclug [ dot ] on [ dot ] ca] On Behalf Of OddSox > Sent: Monday, July 07, 2008 3:12 PM > To: BB > Cc: OCLUG Technical > Subject: Re: [OCLUG-Tech] [OT] E-mail Gods Not Smiling > > > On Jul 7, 2008, at 2:52 PM, BB wrote: > >> I'm supporting a small office network. The office just moved and in >> the process they changed ISPs from Rogers to Bell (Sympatico for >> Business). The way I had things set up at the old office, which was >> blessed by Rogers, was to have all users downloading their e-mail >> (POP3) from individual accounts at their hosting provider and sending >> outgoing (SMTP) mail using Rogers' mail servers. I've been trying to >> set things up the same way at the new office, but have only been 50% >> successful. >> >> Incoming mail (POP3) from the hosting provider works perfectly - no >> problems there. Sending mail through Bell does not work. When I send >> a message (and I have sent dozens to many different addresses), >> regardless of the mail client, no authentication or transmission >> errors are reported; the messages go into the ether and never come >> out. I have tried everything, including calling Bell Sympatico >> technical support. The support technician walked me through a bunch >> of troubleshooting exercises, and this is what we concluded: >> >> 1. We have been setting up the accounts correctly. The technician >> confirmed that we don't need to have a username and password for >> outgoing mail (SMTP Auth), (this surprised me because Rogers requires >> it.) and there are no special ports for mail. (Bell's STMP listens on >> port 25). >> 2. The username and password are correct. >> 3. Messages can be sent using Bell Sympatico web mail. >> >> Before calling Bell I deleted the e-mail account settings and created >> two new accounts that both send messages using Bell Sympatico: one for >> the branch manager that downloads his personal e-mail from the hosting >> provider, and one that downloads e-mail from the primary address that >> Bell Sympatico assigned to the account. Again, I could download >> e-mail from each provider, but could not send. I am concluding that >> the issue is with Bell and that somehow our messages are being dropped >> on their network. The issue is that I haven't found the right person >> at Bell who can confirm that there is something going on with their >> network. >> >> I'm anxious to hear from those of you out there who are using >> Sympatico who support a similar set up either at home or at work. >> I've been doing this kind of thing for more years than I care to >> admit, and I'm stumped. There must be things I'm overlooking. I'm >> wide open to suggestions. >> >> Thanks, >> Brian >> _______________________________________________ > > What if you telnet to their server and speak SMTP directly to it? At > least you'll confirm that their server is accepting mail or you may > get useful error messages... > > > > _______________________________________________ > Linux mailing list > Linux [ at ] lists [ dot ] oclug [ dot ] on [ dot ] ca > http://oclug.on.ca/mailman/listinfo/linux > >